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Focus on Security and Access, AppExchange, Standard and Custom Objects, user setup, desktop and mobile administration, organization set-up (global UI), analytics – reports and dashboards, sales and marketing applications, service and support applications, data management, activity management, and collaboration these topics

Salesforce Admin-201 Certification Syllabus:

• Workflow Process Automation – 16%sdfasdfas
• Configuration and Set Up | Security & Access – 20%
• Service and Support Applications – 11%
• Sales and Marketing Applications -12%
• Data and Analytics Management | Dashboards & Reports – 14%
• Object Manager and Lightning App Builder – 20%
• Productivity and Collaboration | Desktop & Mobile Administration – 7%

Section	Objectives	Weights
Configuration and Setup	– Describe the details contained in the corporate settings (for example: company settings fiscal year, business hours, currency management, default settings). Recognize and comprehend declarative user interface configuration administration. (for instance, the Lightning App Builder, global actions, list views, and UI options for apps). – Given a scenario, demonstrate the proper setup and maintenance of users. – Explain the various organization Security Controls. (for example: Setup Audit Trail, Login Hours, Session Settings) – Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model. (for example: public groups, org wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders) – Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.	20%
Object Manager and Lightning App Builder	– Describe the standard object architecture and relationship model. (for example: standard object, parent/child, master detail/lookup/junction relationships, and record types.) – Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields. – Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects.	20%
Sales and Marketing Applications	– Given a scenario, identify the capabilities and implications of the sales process. (for example: sales process, opportunity, path, and forecast impact.) – Given a scenario, apply the appropriate sales productivity features using opportunity tools. (for example: dashboards, lead scoring, Einstein opportunity scoring, and home page assistant.) – Describe the capabilities of lead automation tools and campaign management. (for example: leads, lead convert, lead assignment rules, campaign and campaign members.)	12%
Service and Support Applications	– Describe the capabilities of case management. (for example: case, case assignment rules, and queues.) – Given a scenario, identify how to automate case management. (for example: support process, case auto-response rules, and case escalation.)	11%
Productivity and Collaboration	– Describe the capabilities of activity management. – Describe the features of Chatter. – Describe the capabilities of Salesforce Mobile App. – Identify use cases for AppExchange applications.	7%
Data and Analytics Management	– Describe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data. – Describe the capabilities and implications of data validation tools. – Describe the options available when creating or customizing a report or report type. – Describe the impact of the sharing model on reports. – Describe the options available when creating and modifying dashboards (e.g., dashboard components, data sources, chart types, Subscribing, running user).	14%
Workflow/Process Automation	– Given a scenario, identify the appropriate automation solution based on the capabilities of the tool. – Describe capabilities and use cases for Flow. – Describe capabilities and use cases for the approval process.	16%

Salesforce ADM-201 Exam Summary:

Product Description Exam Number/Code: ADM-201
Exam Name: Salesforce Certified Administrator
Certification Provider: Salesforce

Exam Name	Salesforce Administrator
Exam Code	ADM-201
Exam Price	Registration fee: $200 USD Retake fee: $100 USD
Duration	105 minutes
Number of Questions	60
Passing Score	65%

Salesforce admin certification is the highest recognition for the Salesforce admin.

Salesforce ADM-201 Exam Dumps Practice Questions :-

Admin 201 Question 1 :

Universal Containers wants to set up a customer service community where existing and potential customers can view public discussions, collaborate with other members, and search for solutions posted by other members without logging into the community. 
How should an administrator allow access to the community? 

• A. Set up self-registration for the community
• B. Use the community guest user profile
• C. Use LinkedIn or Facebook as authentication providers
• D. Create a custom community profile

Correct Answer: B 

Question 2 :

Northern Trail Outfitters has two sales groups. Each group has its own unique sales process. Management wants to ensure that the sales groups see their relevant sales process when working on opportunities. 
How should an administrator meet this requirement? 

• A. Page Layouts
• B. Enable Paths
• C. Opportunity Teams
• D. Record types

Correct Answer: C 

Question 3 :

High Priority cases at Ursa Major Solar need to get a response in less than 3 hours or escalated to a queue called High Priority Queue.
An administrator needs to configure the case management process to implement this requirement. 
How should the administrator achieve this goal? 

• A. Create a case milestone to assign all cases where status = high to the high priority queue based on the last modification time and set the age over to 3 (hours).
• B. Create an escalation rule to assign all cases where status = high to the high priority queue based on when the case is created.
• C. Create an escalation rule to assign all cases where status = high to the high priority queue based on the last modification time and set the age over to 3 (hours).

• D. Create an assignment rule to assign all cases where status = high to the high priority queue.

Correct Answer: B 
 

Question 4

Northern Trail Outfitters wants to backup administrator set up for their org. Once the administrator is set up, they report that they are unable to perform any of the administrative duties. 
What are two possible reasons for the access issues? (Choose two.) 

• A. The role needs to be specified on the user record.
• B. The System Administrator profile is unavailable under the Salesforce Platform license.
• C. The active checkbox is unchecked by default.
• D. The user was given the delegated administrator group access.

Correct Answer: BD 

Question 5

Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue. 
Which feature should be used to fulfill this requirement? 

• A. Einstein Case Routing
• B. Case assignment rule
• C. Case escalation rule
• D. Auto-response rule

Correct Answer: D 

Question 6 :

Ursa Major Solar has the following process regarding its opportunities: 
✑ There are three different lines of business (Widget A, Widget B, Widget C) that each contain fields specific so that line of business industry and customers. 
✑ For each line of business, there is a specific set of fields that Sales users should see and a different set of fields that Marketing users should see. 
An Administrator needs to configure Page Layouts and Record Types for the Opportunity object so that each team sees what it needs to see, without cluttered layouts containing unnecessary fields. 
What should the Administrator do to accomplish this goal? 
 

• A. Create one Record Type with six Page Layouts (Marketing Widget A, Marketing Widget B, Marketing Widget C, Sales Widget A, Sales Widget B, and Sales Widget C).
• B. Create six Record Types (Sales Widget A, Sales Widget B, Sales Widget C, Marketing Widget A, Marketing Widget B, and Marketing Widget C) with one Page Layout.
• C. Create six Record Types (Marketing Widget A, Marketing Widget B, Marketing Widget C, Sales Widget A, Sales Widget B, and Sales Widget C) with six total Page Layouts, one for each Record Type.
• D. Create three Record Types (Widget A, Widget B, Widget C) with six Page Layouts (Sales Widget A, Sales Widget B, Sales Widget C, Marketing Widget A, Marketing Widget B, and Marketing Widget C).

Correct Answer: D 
 

Question 7 :

The District Sales Director at Cloud Kicks wants to share the leaderboard component on his dashboard with his sales team. 
What two actions should an administrator take to enable this functionality?

• A. Enable Opportunity Teams
• B. Build a Reporting Snapshot
• C. Turn on Chatter Feed Tracking for Dashboards
• D. Create a Chatter group for the Sales Team.

Correct Answer: C